Banking customers are advised to be more attentive to calls claiming to be from customer services requesting important information to access accounts.
It comes after a customer received a call claiming to be from AIB and said there was an attempted payment of almost € 2,000 for AirBnB.
The alleged scammer has managed to mask his number to look like a legitimate AIB number and has information including the customer’s billing address and the last four digits of his account.
But the customer became suspicious when asked for his internet banking number and hung up the call and then called AIB directly.
They warned: “I got a call from the number 01269 5022, which is actually an AIB number …
“The person on the phone knew my phone number, billing address, and the last 4 digits of my current account.
They called saying that there was an attempted payment of almost € 2000 on Air BnB and asked if I would allow someone to use my card.
“Of course I was going crazy thinking that some had my card details! He didn’t ask me personal questions just to confirm my last transaction, which would be quite normal if your card was compromised.
“I googled the phone number when I was talking to him and it came up as an AIB number, so I thought it must be real!
“He was not Irish and I was cautious in case he asked me to give some of my account details …
“He then proceeded to ask me to enter my eight-digit Internet banking number on the phone, telling me that the line was encrypted.
“I didn’t want to give out any personal information, so I decided to hang up the AIB phone (just in case).
“Thank goodness I did as they immediately told me it was a scam and they were using software to disguise their number as an AIB number!
“They told me that my account could have been cleaned if I gave them my banking details online.
“How can this happen? Well, she said it’s actually quite common, if a site I made an online purchase from was hacked, they could have all those details.
“You were so close to a legitimate call that it’s actually scary. When in doubt, always hang up and call the company yourself !!
“Feel free to share in case this helps someone else !!”
Here’s how to avoid AIB phone scams:
These scams occur when a person calls you claiming to be from the Bank or a company that provides a service and requests financial and / or personal and security information.
- This type of scam is known as ‘Vishing’, which is a combination of ‘voice’ and phishing. Typically used to steal credit / debit card numbers or to gain access to your internet banking.
If you suspect fraudulent activity on any call you receive, you should end the call and verify the identity of the caller using a known number.
If you believe your bank details have been compromised, please call the number on the back of your credit or debit card, or alternatively, call the official branch number on the AIB website.
Some of the scams currently in circulation are those in which customers have received fraudulent calls claiming:
- Help them claim a tax refund
- Being a law enforcement officer asking them to help you prevent a crime.
- Being a utility company: eg mobile phone provider, broadband provider, software company offering to “fix” PC or broadband problems.
- That you have unauthorized transactions on your Card or Account
Callers may ask you to download an application to give them access to your PC. They will also try to trick you into divulging your bank or card credentials and provide your card reader codes to access your online banking and make fraudulent payments.
- NEVER share your AIB card reader codes over the phone.
- NEVER reveal the full five digits of your Personal Access Code (PAC).
If you received such a call and revealed any of your bank details, please contact us immediately.